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Deposit （Other Currencies）

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  1. CS Team
CS Team | February 23
THB

THB - BITPAYZ (Deposit)

  1. Send the slip to > (<THB> Bitpayz – James/ Fpay CS Group) 🔗https://t.me/+v5woFLW5GURkZGY1

  2. PG Support Team will check the transaction and provide the Merchant Reference: FPAY → Order List → Platform Order ID

  3. Paste it into BO → Platform Order ID

  4. Copy the Merchant Order ID and send it to the merchant

THB - BITPAYZ (Payout)

  1. Merchant provided Payout Order Number.

  2. Use the Payout Order Number locate Order in FPAY System → Payout List → Merchant Order ID → Get the ID

  3. Provide to <THB> Bitpayz – James/ Fpay CS Group  , and the PIC will assist accordingly. 

INR - OXPAY (Deposit)

  1. Slip+platform order id send to <INR> Oxpay x Fpay 4.5+2.5
  2. PG support team will verify the transaction
  3. Once RECEIVED, PG CS will assign the payment.
  4. Once PG done updated, refresh and check in FP BO whether is it done
  5. Copy the merchant order ID and inform merchant the payment done

INR - OXPAY (Payout)

  1. Merchant Provides Payout Order Number
  2. Go to Fpay Payout List > paste the Merchant Order ID> get the ID
  3. Send it to PG CS for checking

 

Merchant request to reject payout

  1. Confirm with PG CS whether their side received the request
    1. If received, let them reject on their side

  2. If no receive, we process manual reject on our side
  1. Go to Fpay Payout List > click View > update status > Status change to rejected > submit

BDT - AXISPAY (Deposit) 

  1. Slip send to <BDT> AXISPAY | RAPIDPAYS | 0.8+0 , Gateway support team will check the transaction.
  2. Once received , gateway will provide the Transaction Reference.
  3. Get the transaction reference > Rapidpay transaction list > paste in transaction id > get the customer code
  1. Go to Fpay order list > platform order id > paste the customer code
  2. Copy the Merchant Order ID to the merchant.

BDT - AXISPAY (Payout)

  1. Merchant submit request and provided Payout Order Number.
  2. Copy the Order Number and paste it into the FPAY – Payout List search field (searchable under the Merchant Order ID/ID column) > Get the ID
  3. Go to Rapidpay payout list > paste at the Unique ID column > get the payout ID and send it to PG GRP for processing/verification
  1. Resolution for Unreceived Requests, If gateway support team  confirms non-receipt of the payout request:
  2. Navigate to the transaction in Rapidpay – Payout List.
  3. Click the button of 🗑️to reject it

USDT - TRONUMX (Deposit)

  1. Manually check via Gateway. Log in to the Payment Gateway (PG) Admin Portal → Deposit History. 
  2. Copy the Slip Transaction ID → use Command + F to search for the transaction in the deposit list. 


If transaction found :

  1. Copy the “To Address Label” (format: XXXXXX/ID). Extract the ID after the slash (/). 
  2. Paste this ID into the BO System under: Platform Order ID (to verify/update status).

If transaction not found :

  1. Slip send to Telegram group <USDT-TRC20> Tronumx x Fpay . (Include Transaction ID)

USDT - TRONUMX (Payout)

  1. Manually check via Gateway. Log in to the Payment Gateway (PG) Admin Portal → Transfer History. 
  2. Copy ID at Payout list→ use Command + F to search for the transaction.

Note: Payout exceed amount 1000U need to login gateway BO and manual approve

If transaction not found :

  1. Send ID to Telegram group <USDT-TRC20> Tronumx x Fpay for checking status

SGD - TRUSTPAY (Deposit)

  1. Slip send to 【578】 FPAY x TrustPay🇸🇬 , Gateway support team will check the transaction.

  2. Once received , need to provide the Transaction Reference.

Ways to get the transaction Reference

  1. Fpay → Order List → Platform Order ID
  2. Login gateway BO→  CommandF and search platform order ID → get the full transaction reference

 

  1. After gateway support team update, use back the same Platform order ID to verify in system.

  2. Copy the Merchant Order ID to the merchant.

SGD - TRUSTPAY (Payout)

  1. Merchant submit request and provided Payout Order Number.
  2. Copy the Order Number and paste it into the FPAY – Payout List search field (searchable under the Merchant Order ID/ID column).
  3. Get the payout reference number in gateway BO and provide to PG CS for checking status
  4. Resolution for Unreceived Requests, If gateway support team  confirms non-receipt of the payout request:
  1. Navigate to the transaction in FPAY – Payout List.
  2. Select ACTION > VIEW > CHANGE STATUS.
  3. Update the status to “REJECTED“.

How to get the Full payout reference number
Go to FPay Payout list > Get ID > Go to Trustpay BO > Payout > Use Command + F to search for the transaction

Steps to get receipt

  1. Found the payout in Trustpay BO
  2. Click the icon of 📷 
  3. Get the receipt,screenshot and send it to merchant

PKR - OKPAY (Deposit)

  1. Slip send to 【okpay-2328】巴基斯坦EP4.5%+JZ3.5% 代付2 fpay 四方 , Gateway support team will check the transaction.

  2. Once received , need to provide the Transaction Reference.

Ways to get the transaction Reference

  1. Fpay → Order List → Platform Order ID
  2. Login gateway BO→  CommandF and search platform order ID → get the full transaction reference

 

  1. After gateway support team update, use back the same Platform order ID to verify in system.

  2. Copy the Merchant Order ID to the merchant.

PKR - OKPAY (Payout)

  1. Merchant submit request and provided Payout Order Number.

  2. Copy the Order Number and paste it into the FPAY – Payout List search field (searchable under the Merchant Order ID/ID column).

  3. Send the payout order ID to PG CS for checking
    Ways to get the payout order ID
  1. Fpay → Order List → Platform Order ID
  2. Login gateway BO→  CommandF and search platform order ID at 代付记录→ get the full payout order id



  1. Resolution for Unreceived Requests, If gateway support team  confirms non-receipt of the payout request:

  1. Navigate to the transaction in FPAY – Payout List.
  2. Select ACTION > VIEW > CHANGE STATUS.
  3. Update the status to “REJECTED“.

 

PHP - GALAXY (Deposit)

  1. Slip send to <PHP> Galaxy_gcash x fpay (3.0+0 四方) , Gateway support team will check the transaction.

  2. Once received, CS provide the Order ID to Gateway support team to update accordingly.

  3. Once updated , check again in Fpay Order List to confirm the transaction.

  4. Send the detail to merchant .

 

IDR - PAYPRO (Deposit)

  1. Slip send to Telegram group (C108) Paypro｜Fpay-IDR Gateway support team will check the transaction.

  2. Once received, CS will provide the Order ID.

  3. Copy the Order ID and paste it into BO → Platform Order ID , and verify all the detail.

 

  1. Copy the merchant Order ID to merchant .

 

Note :

Sometimes PG BO will showing status Approved , but Fpay BO still showing pending , CS can ask gateway support to try Recallback.
If the status still shows pending after several recallback attempts, please consult your supervisor for processing.

IDR - PAYPRO (Payout)

  1. Merchant submit request and provided Payout Order Number.

  2. Copy the Order Number and paste it into the FPAY – Payout List search field (searchable under the Merchant Order ID/ID column).

  3. Found the matched ORder and access to Payment Gateway Portal. (At Google Sheet [GATEWAY LOGIN – IDR – PAYPRO）

  4. Payment Gateway Verification process.
    A. Use Command+F (Find function) 
  1. Search using the BO Reference ID 
  2. Locate the complete PG Payout ID

  1. Submit the full PG Payout ID to Telegram (C108) Paypro｜Fpay-IDR , and request PG CS to verify the transaction.

VND - Honorpay (Deposit)

  1. Slip send to Telegram group (VND Honorpay Fpay客服查单群) Gateway support team will check the transaction.

 

  1.  PG support team will verify the transaction

  2. Once received , need to provide the Transaction Reference. (Fpay → Order List → Platform Order ID)

 

  1. Access to PG portal (remember to open personal VPN before login)

 

  1. Navigate to:
Collection Records (交易记录查询) > Search for Transaction
    1. Paste the Platform Order ID to locate the deposit.

 

  1. Copy the Merchant Order Number(商户单号) from the record > Provide to PG support team

 

  1. Final Confirmation & Assignment
  1. Go back to Fpay order list and make sure the transaction status is completed
  2. Verify that all details match.
  3. Copy the Merchant Order ID and share it with the merchant for reference.

MMK - WAVEPAY (Deposit) 

  1. Verify the transaction details in the Rapidpay system → QR Payment Record .

     

  2. Check by Slip Reference (RFF) 
  1. Check the transaction status:
    Assigned 
  1. Click on the Transaction ID.
  2. Compare the information and confirm that it matches.
  3. Copy and send the transaction id and customer code to merchant and informed transaction done

Not Assigned 

  1. Confirm received payment at QR payment record by searching slip reference number
  2. Locate the transaction ID by searching the customer code provided by merchantat RP transaction list
  3. Assign payment at QR payment record to resolve issue

Note：If not found in QR payment record, can reconfirm with merchant whether received payment. If merchant confirm received, can direct manual callback the order id provided by merchant

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