Check Slip
- Send slip + transaction ID into WP x WD CS Com > WD Check Slip to check on it
- Once the payment received, their CS will reply transaction ID +done.
- CS can refresh and check again at our BO
How to get transaction ID
FPAY/VPAY
Obtain Customer Information
Get the relevant customer details (Merchant Order ID or Member Username) from the merchant to locate the transaction.
Search in FPAY / VPAY System
In FPAY/VPAY system → Order List → Paste USERNAME / MERCHANT ORDER ID field. ( either Merchant Order ID or Member Username)
Retrieve Platform Order ID
Copy the PLATFORM Order ID shown in the results.
Search in RapidPay
Paste the PLATFORM Order ID into: RapidPay → Transaction List → Customer Code field → Copy the Transaction ID
RAPIDPAY/FAST2PAY- Check slip
- Copy TRANSACTION ID + CUSTOMER CODE + REMARK to merchant
Before providing the INFO to the merchant refer, please refer to the TELEGRAM merchant’s receipt to match the information, you can compare (status, amount,Merchant Name, Remark,) via RAPIDPAY for checking
FPAY / VPAY - Check slip
- Copy Customer Code from Rapidpay – Transaction List.
- Go to Fpay – Order List – Paste it in Platform Order ID
Before providing the merchant order ID to the merchant, please refer to the TELEGRAM merchant’s receipt to match the information, you can compare (status, amount, completion date, user name, merchant ID) via Fpay for checking
If all info MATCH, provide Merchant order ID to merchant mention done.
Create order to provider
When player scan old code for wepay slip, we need to create order to Wepay side, the steps are as below:
Step 1: Go to RP > Create bill to provider
Step 2: Choose Wepay at provider column
Step 3: Key in the transaction ID
Note: for transaction ID, we key in only the ID after _
for example: transaction ID FP1611_70154588, we need to key in 70154588 only in this column
Provide the transaction ID got below to wepay side for assigning purpose
Note : Online Banking ID is not able to create order to Wepay side, only Duitnow QR order id is acceptable
Situation of add back credit through google sheet
When facing the issue of merchant provided order id ifor combining our bank slip + wepay slip, we can process manual update for merchant provided id, steps as below:
1. Fill in the google sheet (link provided below)
2. Wait for Wepay side fill in the reference number and informed us done
3. Inform SL and ASL to help on it
Comments are closed